TARGETING OCEAN TOWERS FLEX OWNERS!!
PLEASE READ ENTIRE POST!
It's that time of year for calling to make your flexible reservation.
PHASE 1 - ONE BEDROOM CALL MONDAY FEBRUARY 4TH
PHASE 2 - ONE BEDROOM CALL MONDAY FEBRUARY 11TH
ALL TWO BEDROOMS CALL MONDAY PRESIDENTS DAY FEBRUARY 18TH
THE RESERVATION NUMBER TO CALL IS
1-877-766-9714. PHONE LINES OPEN AT 7AM CENTRAL TIME!
As you know the reservation process is very hectic and time consuming for owners. We understand
your frustration in getting through to a reservation agent due to the volume of calls. In the past few
years we have owners that think we here at Ocean Towers have changed something due to having
difficulty in reserving the weeks requested. The process has not changed, however we have sold
numerous flex units which makes the inventory more competitive. Also times have changed and
owners have multiple phones that they are calling in on and this slows down the process
considerably and ties up our available lines. PLEASE if you are dialing in own several phones and
get through and are on hold in the que please hang up all other phones.
Let us try and break down the availability briefly for the flexible period and hopefully this will help you
understand how the inventory is booked so quickly. On any given week the one bedroom units
ONLY have 30 to 35 units per tower available for the week you are requesting. The two bedrooms
only have 12 to 14 per tower per week. Approximately 700 owners are calling in on each Monday.
So imagine if you're wanting a nice warm sunny March week 12, so does several hundred other flex
owners and after 30 calls or so which only takes about 10 minutes that week is fully booked!! Only 4
weeks in March so do the math..... after a very short period all of March is booked!! October is even
worse because only the last two weeks of October are available for flex! Two bedroom owners
literally, it takes minutes for the "Good Weeks" to be snatched up!!
We understand that everyone is concerned and curious about the progress being made since
Hurricane Michael and when we expect to re-open. A newsletter is in the works to provide as much
information as possible and will be mailed out in the coming weeks. We will be happy to answer any
and all questions but please refrain from discussing the property while making you flex reservation.
Our goal is to try and streamline and make reservations as quickly as possible.
Update - Jan 11, 2019
More rooms were flooded when a storm came through last Thursday night (January 3rd).
Around 75 to 80 rooms had water coming in.
More windows have to be replaced before drywall, carpet or any other work can be completed in the rooms.
We have a lot of owners that are wanting an opening date right now. I'm sorry but I don't have an answer at this time.
There's a board meeting in a few weeks and I'll update everyone as best I can after the meeting. We will be discussing insurance that is very difficult to deal with at this time. There are over 100,000 claims in Bay County alone and insurance companies are not making it easy on homeowners or businesses.
Please understand manufacturing and installing this many frames and windows is not a quick job.
I do anticipate being down through June, July, more than likely longer.
In recent days I've noticed that we do have some owners that have come to Panama City Beach and are on the beach behind Ocean Towers. Many are taking numerous pictures of the property. Please do not think that the pictures you're taking on the outside of the building even come close to measure the damage that has happened inside of the units.
I cannot express how devastating this news is for me to tell owners. We do understand your loss is great. We are trying our best to put this building back together so that when you do come back it will be fixed correctly.
Click Here for Photos
Update - November 5, 2018
Ocean Towers Owners,
With a heavy heart I have to inform you at this time it appears Ocean Towers Beach Club will be down at least through the end of March, 2019.
Our damage was extensive. Pictures of the building do not show all the damages. Elevators are our biggest problem because of the time factor. They have to be replaced so therefore Florida Building Code Enforcement has to have the City of Panama City Beach issue a new occupancy certificate after the buildings have been inspected. Eighteen weeks is the estimated time to receive new elevators. If the come quicker we will update everyone.
At this time problems caused by Hurricane Michael are:
- All three roofs were damaged extensively and will be replaced
- 80 percent of the rooms have moisture readings of 40 percent or higher, drywall will be removed and replaced.
- 12 units had windows blown out
- There is extensive stucco damage throughout all three buildings that will be repaired
- Balcony railings were torn from the building, many of the remaining are loose and will need to be replaced
- Windows not blown out have seals that are broken
- Some of the interior issues are, furniture, cabinets, linens and window treatments were damaged or destroyed
- All 98 AC units and line sets are damaged
- Both elevators were damaged beyond repair
Many owners have lost their week and are inquiring about getting another unit/week in return.
Unfortunately this cannot happen. Under Florida Statute and the association's condominium documents, fees are still due.
This being an act of God and uncontrollable, the week is lost. Several owners do not understand why I can't give another week.
It is impossible to take one owner's week and give it to another owner who lost his/her timeshare week due to Hurricane Michael; therefore that owner would then be displaced.
It's not about 98 units this is about 4998 owners.
At the time of this letter phone lines are working, but have to have a new board that controls voic email and other important components of phone lines.
Office hours will be limited to Monday through Friday 8am to 6pm. With no check in's I'm trying to save labor cost.
We should have voice mail and other features in the coming weeks but I still prefer anyone to try and speak with a desk clerk or email with questions or concerns. Please send fees by November 30th, 2018 and any other mail to our P.O. Box which is:
P.O. Box 19589
Panama City Beach, Fl. 32417
Do Not Send Certified mail; it will not be picked up!!
Flex owners will continue to call as you have in the past to make your reservations for next year.
Phase 1 - One bedroom owners will call first Monday in February which will be February 4th, 2019 at 7am Central time - 1-877-766-9714
Phase 2 - One bedroom owners will call second Monday in February which will be February 11th, 2019 at 7am Central time - 1-877-766-9714
Phase 1 and 2 - ALL two bedroom owners will call third Monday in February which will be February 18th, 2019 at 7am Central time - 1-877-766-9714
Since the hurricane it appears that the amount of phone scams concerning your timeshare has increased. WE will NEVER call and tell you that a scheduled meeting will take place ANYWHERE other than at Ocean Towers. Most likely you will never get a phone call about ANY meeting from us. ALYWAYS call us at 850-235-6100 to confirm or deny any such correspondence.
I realize that this is not the news many were hoping for but please understand that Ocean Towers has to correct damages now or bigger problems than we've had in the past will seem small in comparison to other storm related problems.
Thank you for your patience and understanding in this matter.
Michelle Argo and your Board of Directors