Ocean Towers Owners,
With a heavy heart I have to inform you at this time it appears Ocean Towers Beach Club will be down at least through the end of March, 2019.
Our damage was extensive. Pictures of the building do not show all the damages. Elevators are our biggest problem because of the time factor. They have to be replaced so therefore Florida Building Code Enforcement has to have the City of Panama City Beach issue a new occupancy certificate after the buildings have been inspected. Eighteen weeks is the estimated time to receive new elevators. If the come quicker we will update everyone.
At this time problems caused by Hurricane Michael are:
- All three roofs were damaged extensively and will be replaced
- 80 percent of the rooms have moisture readings of 40 percent or higher, drywall will be removed and replaced.
- 12 units had windows blown out
- There is extensive stucco damage throughout all three buildings that will be repaired
- Balcony railings were torn from the building, many of the remaining are loose and will need to be replaced
- Windows not blown out have seals that are broken
- Some of the interior issues are, furniture, cabinets, linens and window treatments were damaged or destroyed
- All 98 AC units and line sets are damaged
- Both elevators were damaged beyond repair
Many owners have lost their week and are inquiring about getting another unit/week in return.
Unfortunately this cannot happen. Under Florida Statute and the association's condominium documents, fees are still due.
This being an act of God and uncontrollable, the week is lost. Several owners do not understand why I can't give another week.
It is impossible to take one owner's week and give it to another owner who lost his/her timeshare week due to Hurricane Michael; therefore that owner would then be displaced.
It's not about 98 units this is about 4998 owners.
At the time of this letter phone lines are working, but have to have a new board that controls voic email and other important components of phone lines.
Office hours will be limited to Monday through Friday 8am to 6pm. With no check in's I'm trying to save labor cost.
We should have voice mail and other features in the coming weeks but I still prefer anyone to try and speak with a desk clerk or email with questions or concerns. Please send fees by November 30th, 2018 and any other mail to our P.O. Box which is:
P.O. Box 19589
Panama City Beach, Fl. 32417
Do Not Send Certified mail; it will not be picked up!!
Flex owners will continue to call as you have in the past to make your reservations for next year.
Phase 1 - One bedroom owners will call first Monday in February which will be February 4th, 2019 at 7am Central time - 1-877-766-9714
Phase 2 - One bedroom owners will call second Monday in February which will be February 11th, 2019 at 7am Central time - 1-877-766-9714
Phase 1 and 2 - ALL two bedroom owners will call third Monday in February which will be February 18th, 2019 at 7am Central time - 1-877-766-9714
Since the hurricane it appears that the amount of phone scams concerning your timeshare has increased. WE will NEVER call and tell you that a scheduled meeting will take place ANYWHERE other than at Ocean Towers. Most likely you will never get a phone call about ANY meeting from us. ALYWAYS call us at 850-235-6100 to confirm or deny any such correspondence.
I realize that this is not the news many were hoping for but please understand that Ocean Towers has to correct damages now or bigger problems than we've had in the past will seem small in comparison to other storm related problems.
Thank you for your patience and understanding in this matter.
Michelle Argo and your Board of Directors